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Technical Docume nt # - 3071019Family: Operating SystemsProduct: OS/2 WarpRelease: 3.0Syslevel: XR03000Last Updated: TITLEOS/2 Warp Desktop Problems and Recovering User INI FilesDESCRIPTIONVarious OS/2 Warp Desktop Problems and RecoveryRESOLUTIONNote: Make sure you have a backup of any file you intend to change.Desktop ProblemsFollowing are some problems you might have with the Desktop afterinstalling OS/2 Warp. Solutions are provided.The System Stops and the Keyboard and Mouse Do Not Respond1. Press Ctrl+Esc or Alt+Esc and wait a few seconds to see ifthe system responds.2. Determine if you can move the mouse but cannot select anyobject when you press mouse button 1.3. Press the Caps Lock and Num Lock keys to see if theirstatus lights come on.4. Record what you were doing when the system stopped.

OS/2 3.0, marketed under the name 'OS/2 Warp', reduced memory usage over OS/2 2.x and included Internet access software. The 'Connect' version includes Ethernet networking and peer-to-peer file sharing. The 'Blue Spine' editions bundle the Windows 3.1 files so no additional software is needed to use the Win-OS/2 subsystem.

If anymessages were displayed on the screen, record the messagetext and number.5. Refer to the Service and Support brochure in the OS/2package for instructions about calling for additional help.Icons Are MissingAfter restarting the system, some of the Desktop icons are missing.Check the documentation for the hard disk and controller card toensure their settings are both set for the ASYNCH mode or theSYNCH mode.Icons Are StackedIf the objects on the Desktop appear to be stacked on eachother, you can refresh the Desktop:1. Move the mouse pointer to a blank area of the Desktop; thenpress mouse button 2.2.

Select Refresh from the menu.3. If the screen goes blank, press Alt+Esc to switch betweenprograms and force the 'repainting' of the screen.DOS and Windows Programs Were Not Added to the DesktopDuring the installation of OS/2, the existing DOS and Windowsprograms are automatically added to the OS/2 Desktop. However,the Installation program might not find all programs; forexample, programs on remote servers. If this happens, restartthe system and run the Add Programs to Desktop utility program.Add Programs to Desktop is in the System Setup folder, whichis in the OS/2 System folder.OS/2 2.x Programs Were Not Added to the DesktopIf you installed OS/2 on a system that already had OS/2 2.xinstalled, and the OS/2 2.x programs were not added to theDesktop, do the following:1. Turn on the computer, or press Ctrl+Alt+Del if it isalready on.2. When a small white box appears in the upper-left corner,press Alt+F1.3.

When the Recovery Choices screen appears, press C.4. Delete the DESKTOP directory.5. Press Ctrl+Alt+Del to restart the system.

The Desktopshould be re-created.6. If the problem continues, re-create the INI files asdescribed in ' Rebuilding Your Desktop ' in this document.Note: If you moved program groups off the Desktop and into afolder, you should move them back to the Desktop beforeinstalling OS/2. Otherwise, duplicate icons could appearon the screen. If you try to delete these icons, theoriginal icons also will be deleted.Desktop Is Blank or Objects Are MissingIf the Desktop is blank, objects are missing, you cannot deletean object, or you have another program that involves objects,run the CHKDSK (check disk) program until the results indicatethere are no errors. To run CHKDSK:1. Insert the Installation Diskette in drive A; then pressCtrl+Alt+Del to restart the system.2. When prompted, remove the Installation Diskette and insertDiskette 1.3.

When the Welcome screen appears, press F3 to get to thecommand prompt.4. Insert Diskette 2; then type CHKDSK x:/F:2 and pressEnter ( x is the drive where OS/2 is installed.)Object Cannot be DeletedIf you cannot delete an object:1. Create a folder.2. Drag the object you want to delete to the new folder anddrop it.3. Drag the new folder to the Shredder and drop it.If you cannot shred the folder:1. At an OS/2 command prompt, type CD DESKTOP and press Enter.2.

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